Forgot your password?
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Get your password
This How-to is intended for:
Public users, Registered Users
If you can't remember your password then you can use the 'lost password' tool to reset it.
Most people have plenty of passwords to remember, so often it is hard to remember the right one for your Landcare Gateway registration.
For security reasons, we store your password encrypted, and cannot mail it to you. If you would like to reset your password, you can use the following process.
If you can remember your username, here's how to get your password reset:
- in any gateway site, ie this or regional gateway
- look for the login box at left of the page, below the navigation box
- click on the
Forgot your password?link below the login fields - when the Lost Password page shows, type in your username (must be exact), and click on
start password reset - check the email address you use for the Gateway, and look for a message from the Administrator or Postmaster. This will instruct you on how to reset your password.
What if this doesn't work?
There are a few reasons why this might not work;
- you did not enter the correct username - username is case sensitive, ie capitals and lower case can change this, eg User, user, USER are all different to the system
- the email registered to your username - which you supplied when registering - is not the one you checked, or is not current, or had an error. Check all your possible email addresses, and if this is the case, you will have to contact the administrator
- allow the email system time for the emails to come through. Occasional delays can occur in the system
- check your email spam or junk folders - as sometimes email software will identify the system email as possible junk.
If you can't remember your username
- try your possible username options in the lost password page to see if one works. If the username does not exist a warning will show - when it does, you will get a note saying password sent
- If you cannot remember or find your username, go to the Users Search page and search by name (try first name separately, then surname) or email. This will list any usernames with similar emails, names etc. For example, if your email address is name@landcarevic.net.au just enter landcarevic.net.au in the email search, and all usernames with email addresses will be listed. Find your username from the list, then return to the Lost Password page.
- If you cannot find your username, then please send a message from the contact the administrator page giving your name and email.
